If you’re looking for your next step within Customer Service then this could be a great opportunity for you.
This is a Monday - Friday position, working 37.5 hours a week
What you’ll be doing:
*You will be handling our customer enquiries via email, letter and telephone, providing a great customer experience.
*The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
*Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
*Achieve high standards of quality, efficiency, and productivity.
*Build and maintain relationships through the delivery of customer requests within timeliness standards set.
*Take personal responsibility for meeting deadlines and resolving customer concerns.
*Demonstrate adherence to customer focus and conduct policy.
*Demonstrate flexibility and collaboration towards meeting customer and business needs.
What we’re looking for:
*Customer centric mind set and experience of working in customer service / administration.
*Ability to work to a high level of accuracy and deliver the best customer service.
*Demonstrate a flexible approach towards changing business needs.
*Professional attitude.
*Good IT skills.
*Good standard of education - Maths and English GCSE grade C+
What’s in it for you?
*A very competitive basic salary plus benefits.
*23 days’ holiday (rising to 27) plus Bank Holidays, with the opportunity to buy extra leave.
*Company matched pension, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
*Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.