Our client is a leading specialist in daylighting and roof glazing solutions has been at the forefront of innovation, shaping the built environment with cutting-edge designs. They are looking for a Customer Service Team leader to join their team. As a Team Leader you will play a key role in maintaining strong relationships with your team, ensuring the customers requirements are met efficiently. As a Customer Service Team Leader, you will be responding to customers enquiries and quotations, maintaining databases and reporting to the Operations Manager.
Customer Service Team Leader responsibilities:
*To manage the Customer Service Team, to ensure that all responsibilities for the team are carried out correctly
*Obtain quotations from suppliers for part numbers where information is not already provided
*Upload supplier responses to the acquired quotations promptly
*Maintain and update valid quotations for all high-running parts using the information in our database
*Conduct a commercial review of customer orders upon receipt and present the reviewed order to the customer service team for processing
*Provide support to the customer service team by assisting with order loading, order book reconciliation
*Address and report any issues that arise within the customer service functions
*Willingness to take on other duties as required and show initiative
Skills & experience required:
*Confident user of a CRM
*Negotiation & Influencing Skills
*Exceptional communication skills, both written and verbal
*Strong organisational abilities
*Polite phone manner and well-spoken
*Excellent listening skills
*Create documents and spreadsheets
*Outstanding customer service capabilities
*Effective problem-solving skills
*2+ Management experience
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.