Assistant Manager - Westfield White City - Salary £28,875 + 10% Bonus

Are you a motivated and customer-focused leader with a passion for delivering exceptional service and driving sales? Our client is a globally renowned brand known for its premium quality and innovation, is seeking an enthusiastic Retail Assistant Store Manager for the newly opening Kingston store. This is a key leadership role where you’ll partner with the Store Manager to drive store performance, lead a dynamic team, and ensure customers enjoy a top-tier experience every time they visit.
As an Assistant Store Manager you’ll be a role model and a brand ambassador, inspiring your team to meet and exceed targets. You’ll play a pivotal role in creating an outstanding customer journey and fostering a positive, results-driven store culture.
Key Responsibilities: *Support the Retail Store Manager in daily store operations, ensuring high standards are consistently met.
*Lead, motivate, and develop the team to provide excellent customer service through effective product knowledge and strong communication skills.
*Drive sales performance and work with the team to achieve and exceed KPIs.
*Stay up-to-date with products, promotions, and marketing activities, and pass on this knowledge to your team.
*Handle customer concerns with patience and professionalism, escalating issues when necessary.
*Oversee stock control processes, including delivery management and loss prevention.
*Assist in staff development through mentoring, training, and ongoing performance feedback.
*Ensure operational compliance with company Health & Safety, administrative, and security procedures.
*Manage the store in the absence of the Retail Store Manager, ensuring smooth operations.
*Maintain a clean, organised store environment, including the back office and stock room.
*Contribute fresh ideas and insights to management meetings, helping to shape the store’s success.
Knowledge, Skills & Experience: *At least 1 year of experience in a leadership role within a premium retail environment (Assistant Store Manager, Supervisor, or Senior Sales).
*Proven track record in team development, with a focus on delivering excellent customer service and exceeding sales targets.
*Strong commercial awareness with the drive to meet and exceed sales goals.
*Exceptional communication skills, both written and verbal, with a natural ability to lead by example.
*A proactive, "can-do" attitude, with the ability to solve problems and preempt challenges.
*Highly organised, able to prioritise and meet deadlines in a fast-paced environment.
*Enthusiastic, self-motivated, and confident with a strong sense of professionalism.
*Willingness to work flexible hours to meet the business needs.
*Smart, presentable appearance with a passion for maintaining high standards.
BBBH32078