Client delivery
*Take personal responsibility for achieving the agreed billable hours target, ensuring you have a sufficient pipeline of client work
*Provide high quality advice and support to clients on a range of regulatory compliance matters. This may include: *conducting regulatory reviews
*delivering training sessions and workshops for compliance staff and senior management
*assisting with authorisations
*drafting policies and procedures
*responding to ad-hoc and routine regulatory queries

*Manage projects, often with multiple workstreams. This includes project planning, budgeting, scheduling, resource management and project close-down.
*Act as the main point of contact for a portfolio of clients. This may include: *responding to all queries, managing client expectations and delegating work, where necessary
*reviewing the work of colleagues and providing constructive feedback
*ensuring accurate invoicing, timely payment and assisting the Finance team in resolving any queries
*dealing with any complaints quickly and effectively

*Actively partner with global sector teams to support and deliver on shared projects and responsibilities, where required
*Adhere to the firm’s Quality Assurance Framework prior to submission to the client
*Accurately record all client time in the CRM system
*Ensure all client files are in good order and details of relevant contacts are updated in the CRM system
Business development
*Take personal responsibility for achieving the agreed sales credit target
*Build and maintain professional working relationships with clients, trade bodies and the regulator(s)
*Actively seek to increase the firm’s pipeline by targeting new clients, as well as leveraging existing client relationships to maximise opportunities for up-selling and cross-selling
*Prepare well-presented, accurately priced proposals and present these to prospective clients
*Represent the firm at industry events, promoting the company brand
*Participate in internal events and training sessions such as client briefings and roundtable events
*Assist the team with marketing and business development activities.
*Record all touch-points, leads, opportunities and proposals in the CRM system
Regulatory knowledge
*Keep abreast of regulatory developments and understand how client activities may be impacted
*Develop a thorough understanding of clients’ businesses and requirements so you can provide relevant and accurate advice
*Help develop technical capacity within the relevant sectors.
Qualifications & Experience
*Educated to degree level
*Relevant, Diploma level professional qualification (investment or compliance-related), or willing to study towards
*Significant compliance-related experience gained at a financial institution, legal practice, consultancy and/or the regulator
*Proven track record of exceeding financial goals and sales targets; consulting experience would be advantageous
*Deep understanding of the FCA’s policies and procedures
*Strong technical knowledge of investment/wealth management or financial planning sectors and the conduct issues faced by our clients in those sectors.
*Experience translating regulatory rules and guidance into meaningful, fit-for-purpose and pragmatic solutions for clients
*Experience managing client relationships
*Excellent Microsoft Office skills and experience using a CRM system would be an advantage
Competencies
*Exceptional written and oral communication skills
*Ability to confidently interact with Board and Executive level clients
*Ability to prioritise multiple projects and engagements whilst meeting tight deadlines
*Highly motivated individual who thrives in a fast-paced, high-pressure environment
*Proven ability to manage own workload, and cope with the ’peaks and troughs’ associated with professional services
*Commercial acumen, with the ability to spot new opportunities and develop them
*Entrepreneurial mind-set and ’can do’ attitude