Job Description
Responsibilities:
*Answering incoming maintenance calls from tenants and clients promptly and professionally.
*Recording detailed information about maintenance requests accurately into our system.
*Assessing the urgency of maintenance issues and prioritising accordingly.
*Coordinating with maintenance technicians to schedule repairs and maintenance tasks.
*Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.
*Following up with tenants to ensure their satisfaction with completed maintenance work.
Requirements:
*Excellent communication skills, both verbal and written.
*Previous experience in a customer service or call handling role preferred.
*Ability to remain calm and composed under pressure.
*Strong organisational skills and attention to detail.
*Proficiency in using computer systems and software for data entry and communication.
*Knowledge of property maintenance processes and terminology is advantageous but not essential.