Applications Engineer
Salary: £48,000 - £53,000 + excellent company benefits
Location: Bristol (Hybrid/flexible working)
Permanent/full time
We’re seeking a dedicated Application Engineer/Product Specialist to join our Bristol-based team. This is a fantastic opportunity to work with a range of innovative technologies and play a key role in delivering excellent IT services for internal users and public-facing platforms.
Technical Skills
*Experience with ownership of enterprise level cloud based Products, Services or Applications
*Knowledge of modern tools and methodologies that help shape the organisations ability to provide business insight
*Experience of Business Intelligence (BI) tools
*Experience of Agile delivery methodologies
*Source Control Management, such as Azure DevOps, Git
*Continuous integration and continuous delivery
*Awareness of PowerShell / Python scripting
*ITSM toolset knowledge
*Asset management principles and processes
*Power Platform
*Microsoft Azure
*DevOps as a practice experience
Responsibilities
Responsibility Outcome
ITIL Process
*Acts as the Application Analyst, responsible for:
*Managing the services they are responsible for throughout the lifecycle
*Contributing towards the designing, testing, operating and improving of services.
*Acts as an Availability Manager, responsible for:
*Defining, analysing, planning, measuring, and improving aspects of the availability for their services
*Ensuring that all infrastructure, processes, roles etc. are appropriate for the agreed service level targets for availability of the endpoints
*Acts as 3rd Level Support, responsible for:
*Takes over incidents which cannot be solved immediately with the means of 1st level support
*If necessary, will request external support, e.g. from software or hardware manufacturers, restoring failed services as quickly as possible
*Persistent Problems are proactively identified and passed to the ITIL Problem Manager (IT Product Manager)
What You’ll Do
As a Product Specialist, you’ll provide support, maintenance, and development for a variety of IT products and services. This will include:
*Managing the lifecycle of IT services and contributing to their improvement.
*Providing top level support for complex issues and escalating where necessary.
*Participating in the rollout of new technologies, leading and supporting their adoption across the organisation.
*Ensuring services are robust, reliable, and meet the organisation’s needs.
What We’re Looking For
To succeed in this role, you’ll need:
*Experience with managing enterprise IT products, applications and services.
*Knowledge of ITIL processes and Agile delivery methods.
*A proactive, problem-solving approach and enthusiasm for learning about new technologies.
What We Offer
*Opportunities for ongoing professional development, including certifications and formal training.
*A collaborative working environment that values your input and encourages flexible, agile working.
If you’re looking for a varied and rewarding role with plenty of scope to grow, this could be the perfect opportunity for you.
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