You must be fully eligible to work in the UK and be able to travel into the office on occasion to apply for this role
The Company
Are you ready to be part of a forward-thinking and expanding IT Team? We are seeking an enthusiastic IT Support Technician to join an innovative IT team. This is your chance to work in a cutting-edge, cloud-first environment, where you’ll be immersed in the latest security measures and technologies.
The Role
As an IT Support Technician, you will play a crucial role in managing daily support tickets, ensuring IT systems run smoothly, and providing excellent support to end-users. Your hands-on experience with Microsoft 365 support and Microsoft Endpoint Manager will be essential in addressing everyday end-user issues effectively.
Key Responsibilities:
*Respond promptly to support tickets and end-user enquiries.
*Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
*Document and track issues and resolutions in the helpdesk system.
*Provide guidance and training to end-users on IT best practices and tools.
*Collaborate with internal teams to escalate and resolve complex issues.
Qualifications and Experience:
*Experience within a similar role
*Strong understanding of Microsoft products
*Strong understanding of general IT concepts and end-user issues.
*Excellent problem-solving and communication skills.