Job Title – Business Analyst
Contract – Permanent
Hours – 37.5 hours a week Monday to Friday between hours of 8 AM and 5:30 PM
Location – Hybrid working minimum 3 days in Northwich office (CW9 7LN)
Salary - Competitive
One of the UK’s largest Property Management companies, Residential Management Group, has an exciting opportunity for a Business Analyst to join our Customer Experience team
Reporting to the User Experience Design Manager, this is a permanent, full-time hybrid role, working a minimum of 3 days in the Northwich Office.
What is the role?
You will support with the Analysis, Delivery and Implementation of Improvements to our customers journey within the Customer Experience team. You will provide support for improvements and responsibility for business analysis deliverables for large and/or complex change initiatives by understanding and defining business needs, documenting the business needs and recommending solutions that meet the business needs.
You will be the intermediary between the Customer Experience Team and the wider areas of the commercial business services to collect, clarify, and translate business requirements into documentation and conceptual designs (using appropriate tools and models), ensuring that applications and solutions are developed to meet evolving business requirements and drive better value from systems and business processes; with a view to making constant improvements to our customers journey. You will play a pivotal role in ensuring stakeholders understand business requirements and act as a contact for evaluation of requirements for new Customer Experience Initiatives.
Accountabilities
*Applying various techniques to understand business needs and clearly identify and documenting agreed scope of work with stakeholders.
*Using a range of techniques to elicit information and understand business systems and processes; document requirements for large and/or complex business change projects.
*Apply a variety of techniques to identify and analyse relevant stakeholders; define and execute stakeholder communication plan; develop strategies for managing and working with relevant stakeholders.
*Plan and execute change management activities, applying change management techniques (such as impact analysis) to understand the impact of change to business and solution requirements.
*Using various techniques to develop and document various business processes, analyse documented processes to identify opportunities for process improvements; evaluating the impact of process improvements against agreed business KPIs
*Prepare and moderate discussions between various groups of stakeholders to elicit requirements, understand business needs, evaluate solutions and receive feedback from stakeholders; documenting follow up actions and allocating timelines to responsible persons for completion.
*Apply various techniques to analyse, model, record, validate and manage business and solution requirements.
*Apply various technique to understand or identify the main products and services offered by the business.
*Develop and produce written documents that clearly records the business requirements, business processes, change requests, objectives and goals.
*Identifies where requirement conflict and disagreements exists; applying a range of techniques to negotiate and resolve conflict between stakeholders
*In line with improving our customers journey, answering incoming technical customer queries on our in house customer portal
What skills, experience and qualifications will help you to be a successful Business Analyst?
Essential
*BA qualification and extensive experience working as a Business Analyst with a high level of accuracy and attention to detail.
*Experience of conducting advanced modelling activities, building excel data models, with good story telling, using JIRA or another advanced tool for Agile teams, Unified Modelling Language (UML) diagrams for requirement
*Experience of customer journey mapping, change management and process change
*Possesses strong, Excel skills, excellent numeracy, literacy, and IT skills, including the full suite of Microsoft Office applications and solid analytical skills
*Self-motivated and proven ability to plan and prioritise work, address and resolve day to day business issues, meet strict deadlines and be flexible in a fast-paced and demanding environment.
Preferred
*Experience or exposure working within Salesforce would be advantageous
What does RMG have to offer you?
*A 37.5 hour working week with a competitive salary
*25 days holiday plus all Bank Holidays plus never work your Birthday
*Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
*Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
*Sponsorship for study and professional qualifications (up to 5 study days)
*Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
*As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!