The Customer Service Agent is an essential role within a not-for-profit organisation, responsible for providing top-notch support and service to its customers via phone and email. The successful candidate will have a passion for delivering excellent customer service and a desire to make a positive impact on the lives of others.
Client Details
Our client is a well-established, not-for-profit organisation in London that works tirelessly to make a difference in the lives of people with visual impairments. With a workforce of over 1500 employees, they have a significant presence in the sector and are known for their commitment to innovation and excellence in service.
Description
Key responsibilities:
*Handle inbound calls and emails from customers with empathy and professionalism.
*Provide accurate and timely responses to customer enquiries.
*A focus on optimising supporter retention and engagement.
*Log all customer interactions in the system for future reference.
*Work closely with colleagues to resolve any customer issues that arise.
*Provide feedback to management on customer needs and trends.
*Participate in team meetings and training sessions.
*Uphold the values and mission of the organisation in all interactions.
Profile
A successful Customer Service Agent should have:
*Previous experience in a fast-paced customer service role, ideally within fundraising.
*Excellent communication and interpersonal skills.
*A solutions-focused mindset and the ability to think on their feet.
*Good organisational and multitasking abilities.
*Proficiency in using customer service software and tools.
Job Offer
What’s on offer:
*A competitive hourly rate of £14 - £17.
*Temporary assignment due to continue until the end of March 2025.
*Hybrid working, attending the office once a week.
*The opportunity to make a difference in the lives of people with visual impairments.
*A positive and supportive company culture.
*On-the-job training and opportunities for professional development.
*The satisfaction of being part of a mission-driven organisation.
If you are passionate about customer service and want to make a real impact, we encourage you to apply for this Customer Service Agent position in London.