Customer Service Advisors
Location: Ecclesall Road, Sheffield, S11 9PS
Working hours:40 hours per week, working 5 days, shifts available between the hours of 8am-10pm Monday to Sunday so would suit people that may prefer afternoons / evenings as well as day hours!
Salary: This role has a basic hourly salary of £11.44(23,795.20 per annum) plus performance bonus of up to £100 per month (paid in arrears)
We are looking for friendly Customer Service Advisors to join our client’s Customer Care team. The Customer Service Advisors are responsible for communicating with patients either over the phone, live chats/messaging, on email, and over social media.
You will work alongside Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised. We expect our Customer Service Advisors to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail. Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact.
What you’ll be doing:
· Serve as the primary point of contact for new and existing customers
· Assist customers via emails, phones, and live chats/messaging
· Collaborative work with other departments such as clinical and pharmacy team
· Ensure patient requests are handled in a timely manner
· Collecting customer feedback to share with senior agents and team leads
· Support with new hire training when needed