Would you be interested in a role that offers responsibility for 2nd line support in a growing Manchester business? Are you seeking an opportunity with defined career progression including funding for certifications?
If so, Found Talent may have the opportunity for you, we’re looking for a 2nd Line Support Engineer to join a talented technology team where you will own technical issues whist building your own technical capabilities.
What will you be doing?
Taking ownership of the day to day running of IT Systems
Providing technical support to end users
Acting as the escalation point for IT-related matters
Manage and prioritise incident tickets to ensure timely resolution and escalate issues as needed
Building relationships with both internal and external stakeholders
Making recommendations for improvements to company IT infrastructure
What experience you will need:
Networking knowledge (on premise and in the cloud)
Managing both on premise and cloud based infrastructure (Microsoft Azure)
Managing Microsoft 365 environments
Exposure with Azure Virtual Desktop
Active Directory
Ability to work with colleagues at all levels including technical and non-technical individuals
What’s in it for you?
Continuous professional development with defined career progression
Annual bonus
Funding for Microsoft certifications
Hybrid working model
Competitive company pension