Job Title: Account Manager- Desk Based
Location: Belfast
Hours of Work- 8.30am - 5.00pm
Salary and Benefits: £26k- £30k dep on experience plus excellent Commission Structure
Employment Type- Permanent (Full time hours)
The Right Client- Nominate Recruitment are thrilled to be partnering with a successful provider of Business Telecoms & Services company who are looking for an Account Manager- Desk Based.
The client offers great opportunities for career progression while also rewarding performance through lucrative commission schemes and regular incentives.
You will be responsible for high quality customer service to customers through consistent adherence to processes and procedures.
The Right role:
*Deliver a proactive Contact Strategy to customer base
• Deliver a proactive review strategy for all customer base
• Drive up selling and cross-selling within customer base, including the build of a sustainable pipeline
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales
• Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and time frames
• Have a positive attitude toward customers in all interactions and establish positive rapport.
The Right Fit:
*Excellent communications skills both oral and written
*Able to demonstrate a professional and proactive approach
*Previous experience in a Sales / Account Manager role
*Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.
*Telecoms experience in a B2B or B2C campaign is desirable