We are currently seeking a skilled and dedicated individual to join a based Burnley team as an Export Customer Service Administrator. This role is critical to ensuring smooth and efficient communication with our overseas export partners. The successful candidate will be a key contact point, managing customer enquiries, orders, and logistics coordination while providing exemplary customer service.

Key Responsibilities
*Process customer orders, ensuring accurate entry into the system and timely shipment.
*Respond to customer enquiries promptly and professionally, providing information on products (such as stock, whether a fabric is suitable for the particular end use, etc), order status, and shipping details.
*Coordinate with logistics and distribution/ warehouse team.
*Resolve customer issues, complaints, and returns efficiently, maintaining customer satisfaction.
*Maintaining up-to-date customer interactions, transactions, and feedback records using our CRM system.
*Assist in preparing export documentation and ensure compliance with international trade regulations.
*Provide translation support as needed.
Essential Skills and Qualifications
*Excellent written and verbal communication skills.
*Proven experience in a customer service role, preferably within an export or logistics environment.
*An understanding of, or experience in, soft furnishings/ interiors/ textiles would be advantageous (although training is offered).
*Strong organisational skills with the ability to manage multiple tasks and deadlines.
*Proficiency in using CRM software and Microsoft Office Suite.
*Knowledge of international shipping processes and export documentation is an advantage.
*A detail-oriented and proactive approach to resolving customer issues.
*Strong problem-solving skills and ability to work independently and as part of a team.


Competencies for success
*Excellent interpersonal skills with a customer-centric mindset.
*Adaptability to work in a fast-paced and dynamic environment.
*Able to maintain knowledge of a highly technical product.
*A high degree of integrity and professionalism in handling customer information.
*Eagerness to learn and grow within the role and company.
Why Join This Company?
*Competitive salary.
*25 days holiday plus bank holidays.
*Pension - salary sacrifice.
*Staggered working hours, Totalling 37.5 hours per week, Monday to Friday, per a working pattern of your choice between opening hours 08:00 - 18:00.
*Opportunities for professional development and career progression.
*A collaborative and inclusive work culture that values diversity and innovation.
*Lovely, modern and accessible offices which are commutable.
*Regular fun social events.
*On-site parking (free).
If this sounds like you, please reach out for more information or confidential chat.