Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working.
Key Responsibilities:
• Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.)
• Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
• Support network infrastructure, including routers, firewalls, switches and VPN setups.
• Troubleshoot and resolve escalated tickets from the 2nd line support team.
• Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms.
• Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.
• Monitor system performance and ensure high availability for business-critical services.
• Liaise with external vendors and service providers to resolve issues when required.
• Provide mentorship and guidance to junior support staff.
Desirable Skills & Experience:
• Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive.
• Experience with scripting and automation tools (PowerShell).
• Microsoft 365 endpoint management including deployment services and policy management.
• Confidential
• Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications.
• Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs.
• System administration - experience with Active Directory, Group Policy and Azure AD.
• Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management.
• Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner.
• Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.
• Knowledge of backup and disaster recovery solutions.
• Experience in managing hybrid cloud environments.
• Familiarity with ITIL best practices.
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.