Role purpose:
*To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.
*To work efficiently and proactively to deliver IT support services to a wide range of customers.
Key responsibilities:
*To repair, diagnose and replace PC’s, laptops, printers, servers, retail equipment and associated peripherals.
*Achieve KPI target of 5 visits/fixes per day
*Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time.
*Be able to provide customer builds and configuration to desk.
Skills and experience:
*Knowledge and experience of PC, laptop, printer and associated peripherals operation
*AV experience
*Good customer service skills
*Security clearance, or willingness to apply required
*UK Driving Licence