Become part of a successful operation in Tamworth with a rapidly growing business who offer a cost effective, reliable and sustainable service. 

Reporting to your Manager you will be responsible for being the first point of contact for customers and driver. This role requires a high level of flexibility & the ability to communicate both verbally and written. Duties to include but not limited to : -
* Provide a high standard of customer service to all customers 
* Respond appropriately to both customers and drivers 
* Allocate jobs to drivers & planning to achieve the required response times 
* Handling of live customer complaints 
* Full awareness of real-time resource availability 
* Pricing of jobs for drivers & customers as per pricing process
* Maximise opportunities to prevent occurrence’s of loss-making jobs. 

What we need from you to be successful :-
* Strong Work ethic giving full attention to detail & accuracy 
* Able to solve complaints and issues 
* Able to work alone and unsupervised at times
* Experience within a high pressured environment is advantageous 
* Strong admin skills & willingness to be flexible. 
If you have worked in previous contact centre, planning, scheduling or transport office we need to hear from you 

Apply Now for a positive career move