Our international client requires an experienced Warehouse/Logistics Operative/Workshop Repair Technician to join their team on a temp to perm basis
Fluent or native written and spoken English - essential
*Experience in an engineering, workshop, or technical repair environment - desirable
*Basic MS Office skills - desirable
*GCSE (or equivalent) in Math, English - desirable
*Experience in a high-pressure, fluid environment - desirable
Person / Team Fit
*Team player with excellent verbal skills and a keen eye for detail
*Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind
*Adaptable and resilient
Warehouse / Logistics Operative Duties:
Picking orders based on picking lists provided
*Creating consignments for shipment via couriers or by Company personnel
*Performing stock counts
*Keeping the warehouse clean and maintaining good order
*Receiving goods and checking products against delivery notes to ensure complete orders are received
*Delivery of replacement luggage to airport locations using Company vehicles
*After appropriate training, forklift operation
*After appropriate training, assessment of received luggage for repair/replacement (aviation claims)
*Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
*Ad hoc, but reasonable, requests from supervisors or management, or clients
Key Accountabilities
*Picking of orders by picking lists
*Ensuring the correct product is assigned to the consignment
*Ensuring the correct delivery address is used
*Ensuring that the consignment is ready for the allotted collection/delivery time
Measurement Indicators (success criteria)
*Zero errors reported by the wider business
*Customers reporting:
*Incorrect item delivered, oritem delivered to the wrong place, oritem not received on expected date/time
*Reception of goods in
*Checking of delivered/received products against packing/delivery notes to ensure complete consignments are received
*Refusal of incomplete or damaged consignments
*Pass on the checked and verified packing/delivery notes to the appropriate person/department for reconciliation
*Orders made match stock received, or consignments are refused
*No damaged items (new) received
Internal party communicated with (who & how - convey, adapt, influence, negotiate)
*Identification of and reporting of low-stock items, conveying the information to the Warehouse Supervisor and/or Management
*Adapting to the peaks and troughs of the airline-influenced operation to take advantage of natural ’lulls’ to perform housekeeping duties
*Reporting of Service Failures
*To provide an accurate report on any service failure by a supplier to the line manager
External party communicated with (who & how - convey, adapt, influence, negotiate)
*Discussing replacement luggage requirements with airline / handling agent Baggage Services teams at the airport during delivery, influencing requirement by current stock holding
*Supervision of onsite behaviour of the supplier
*Maintaining the security of the warehouse by challenging non-employees
Skills/experience
*Fluent or native written and spoken English - essential
*Basic MS Office skills - desirable
*Full, clean driving licence
*Must qualify for an Airport Airside ID (complete 5-year referencing, including criminal record check)
Person / Team Fit
*Team player with excellent verbal skills and a keen eye for detail
*Able to work under pressure
*Adaptable and resilient
*Physically fit and able to perform manual lifting
Workshop Repair Technician Duties
Assessment of luggage to ascertain:
*Whether the item is genuine
*Whether the item can be repaired in line with manufacturer standards
*The level of repair needed to satisfy the customer/client’s request
*Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and Management team as needed
*Inform Workshop Supervisors when parts orders are required or when stock of parts falls below the minimum reorder level
*Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
*Follow up on and complete repairs of luggage that is awaiting parts
*Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
*Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
*Ad hoc, but reasonable, requests from supervisors or management or client
Interested? Please Apply