CUSTOMER SERVICE ADVISOR
other jobs Talent Sure Recruitment Limited
Added before 4 Days
- England,South West,Dorset
- full-time
- £25,000 - £29,562 per annum
Job Description:
Customer Service Advisor - Travel Claims
Salary: £25,000 - £ 29,562per annum DOE
Location: Christchurch / HybridOptions Available after Probation
Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week)
Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.
Main Responsibilities:
*Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
*Empathise with customers, understand their needs, and guide them through the claims process.
*Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
*Identify potential fraudulent claims and work to recover funds from other insurers.
*Handle customer complaints and disputes, striving for amicable resolutions.
*Prioritise tasks, meet deadlines, and maintain accurate records.
*Work closely with other teams to ensure seamless customer experiences.
*Uphold regulatory requirements and company policies.
Skills/Experience Required:
*Previous insurance, customer service or telephony experience is desirable.
*A genuine desire to help people and a commitment to delivering exceptional service.
*The ability to communicate clearly and effectively, both verbally and in writing.
*A proactive approach to problem-solving and a talent for finding solutions.
*The ability to manage multiple tasks and prioritise effectively.
*Proficiency in computer systems and relevant software.
In return for your hard work and commitment, our client offers fantastic benefits, including:
*Enjoy hybrid working after your probation period.
*Benefit from opportunities for continuous learning, development, and career advancement.
*Take advantage of the free Health Cash Plan.
*Enjoy a generous high-street rewards scheme.
*Benefit from free travel insurance (subject to eligibility criteria).
*Save money on home and motor insurance with exclusive discounts.
To find out more about this exciting opportunity, APPLY TODAY!
Salary: £25,000 - £ 29,562per annum DOE
Location: Christchurch / HybridOptions Available after Probation
Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week)
Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.
Main Responsibilities:
*Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
*Empathise with customers, understand their needs, and guide them through the claims process.
*Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
*Identify potential fraudulent claims and work to recover funds from other insurers.
*Handle customer complaints and disputes, striving for amicable resolutions.
*Prioritise tasks, meet deadlines, and maintain accurate records.
*Work closely with other teams to ensure seamless customer experiences.
*Uphold regulatory requirements and company policies.
Skills/Experience Required:
*Previous insurance, customer service or telephony experience is desirable.
*A genuine desire to help people and a commitment to delivering exceptional service.
*The ability to communicate clearly and effectively, both verbally and in writing.
*A proactive approach to problem-solving and a talent for finding solutions.
*The ability to manage multiple tasks and prioritise effectively.
*Proficiency in computer systems and relevant software.
In return for your hard work and commitment, our client offers fantastic benefits, including:
*Enjoy hybrid working after your probation period.
*Benefit from opportunities for continuous learning, development, and career advancement.
*Take advantage of the free Health Cash Plan.
*Enjoy a generous high-street rewards scheme.
*Benefit from free travel insurance (subject to eligibility criteria).
*Save money on home and motor insurance with exclusive discounts.
To find out more about this exciting opportunity, APPLY TODAY!
Job number 1717079