Our client, a luxury holiday lettings and rental company, is looking for a Customer Service Administrator to join their team. The Customer Service Administrator must be a native speaker, or fluent in, German (written and spoken) as well as English. The role is a hybrid role and the hours are very flexible. Initially the role will be part time but there is the opportunity for the role to become full time and to further develop for the right candidate.
Your primary role will be acting as the first point of contact for customers who will be either calling or emailing regarding property enquiries. You must be able to speak German fluently to deliver the required level of customer service.
Primary responsibilities will include:
*Dealing with customer enquiries (telephone and email).
*Acting as the first point of contact for any customer complaints - either dealing with them personally with excellent interpersonal skills or escalating where necessary.
*Assisting colleagues whenever necessary.
The ideal candidate will have previous experience in the travel industry - either in office administration or customer service, but this is not essential as training will be given. Outstanding communication and interpersonal abilities are essential skills for this position. You will need to be able to work well within a small team and must be capable of multi-tasking in a busy role without losing attention to detail. As a small business, our client prides themselves on outstanding customer service; you must have excellent organisational skills and exceptional customer service skills. This role requires candidates to be fluent in German (written and spoken) as well as English (written and spoken).