Property Manager *Annual Salary: £28,000 - £32,000 DOE plus Car Allowance
*Location: Scotland
*Job Type: Full-time
Join one of Scotland’s leading  Property Management services, where we are dedicated to delivering exceptional customer service. We are currently seeking a Property Manager who is committed to maintaining high standards and building strong relationships with customers and contractors.
Day-to-day of the role: *Customer Experience & Engagement: *Build and maintain relationships with both customers and contractors.
*Create and distribute regular customer communications.
*Conduct regular owners’ meetings in both individual and group settings.
*Plan, attend, and manage evening AGMs for portfolio sites.

*Portfolio Management: *Instruct and monitor both reactive and proactive repairs.
*Manage and coordinate the customer insurance claims process.
*Conduct regular property visits.

*Record Keeping: *Ensure customer records are kept accurately and up to date.

*KPI Management: *Monitor customer satisfaction through complaints percentage and surveys/interviews.
*Track customer response times and ensure delivery meets or exceeds targets.

Required Skills & Qualifications: *Full, clean UK Driving License.
*Previous experience in a customer service-based role.
*Strong communication skills and ability to work well as part of a team.
*Proficiency in Office 365.
*Ability to work to targets and handle pressure effectively.
*Experience using a CRM-based system is preferable but not essential.
Benefits: *Competitive salary with car allowance.
*Opportunity to work with a leading property management firm.
*Dynamic and supportive work environment.