A1 Personnel are currently hiring for a Internal Account Coordinator in Basildon for a permannet contract on behalf of our client based in Basildon.
Responsibilities:
*Lead point of contact for allocated customers portfolio
*Ensuring the customer is kept updated with the latest schedule of their order
*Answering customer enquiries efficiently and/or referring to the appropriate department
*Generating works orders as per the customer’s schedule
*Running monthly reports, flagging risks and potential financial losses
*Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes
*Escalating complaints the relevant department immediately
*Booking couriers, creating commercial invoices, completing necessary courier paperwork
*Arranging collection of faulty goods and obtaining tracking information
*Generating picklists and delivery notes for dispatch
*Identifying customer returns and booking in onto the system
Essential requirements:
*Excellent verbal and written communication skills
*Previous experience in customer accounts role
*Working within a manufacturing environment desirable, but not essential
*Great attention to detail
*Self-motivated, with a positive attitude
*Well-presented, polite, and tactful
*Experience of Microsoft Outlook, Word, Excel, and Teams
*Ability to prioritise, and work individually, as well as part of a team
*Ability to remain calm under pressure
Working Hours:
08:00 - 16:30 (Monday to Thursday)
08:00 - 15:30 (Fridays)
Full-time on site.