Reed Business Support are incredibly excited to be working with a globally established manufacturing and distribution company in their search for a French speaking Customer Service Specialist! Based in Chapeltown, this is an exceptional opportunity for somebody with Customer Service experience and a fluency in French!
Benefits:
*Wage: £26,000-£30,000
*Hours: 36.5 hours Monday to Friday (Early finish Friday)
*Hybrid working!
*Brilliant Pension scheme
*On-site parking
Key responsibilities:
*Places customers sales orders in a timely fashion and before order cut-off.
*Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organisation’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
*Can handle all levels of complexity in orders (including export paperwork and certifications).
*Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
*Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Education, skills and experience we are ideally looking for...
*2-3 years of progressive customer service experience.
*Fluency in French
*Providing customer service;
*Resolving customer problems and concerns;
Think this sound like you? Apply above. Bonne Chance.