2nd Line Engineer
other jobs In Technology Group Limited
Added before 16 hours
- England,South East,Buckinghamshire,Milton Keynes
- full-time
- £32,000 - £35,000 per annum
Job Description:
Job Description: 2nd Line Support Engineer
Location: Milton Keynes (Full-time Onsite)
Industry: IT Services Consultancy
Salary: £35,000 per annum (DOE)
Industry: IT Services Consultancy
About the Role
We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services Consultancy, you will play a crucial role in providing advanced technical support to our clients, ensuring seamless IT operations and excellent customer service. This onsite role demands a proactive problem-solver who thrives in a fast-paced environment and has a passion for technology.
Key Responsibilities
*Incident Management: *Respond to escalated issues from 1st Line Support, ensuring timely resolution and minimal downtime.
*Troubleshoot and resolve hardware, software, and network issues.
*Customer Support: *Provide professional, friendly, and efficient service to clients at all times.
*Work closely with clients to identify and resolve recurring technical issues.
*System Administration: *Perform maintenance and upgrades on client systems, including servers, workstations, and network equipment.
*Manage and support Active Directory, Office 365, and other enterprise applications.
*Documentation and Reporting: *Maintain detailed records of incidents and service requests in the ticketing system.
*Create and update technical documentation for internal use and client reference.
*Collaboration: *Liaise with 3rd Line Support and other teams to escalate and resolve complex technical challenges.
*Assist in mentoring and knowledge sharing with 1st Line Support staff.
Key Requirements
*Technical Skills: *Proficiency in troubleshooting Windows and macOS environments.
*Strong understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
*Experience with server environments, including Windows Server 2016/2019, Active Directory, and Group Policy.
*Familiarity with cloud platforms, particularly Microsoft 365 and Azure.
*Soft Skills: *Excellent communication and interpersonal skills.
*Ability to manage multiple tasks and prioritize effectively.
*Strong problem-solving mindset and attention to detail.
*Experience and Qualifications: *Previous experience in a 2nd Line Support or similar role.
*Relevant certifications (e.g., CompTIA Network+, Microsoft MCP/MCSA, ITIL Foundation) are a plus.
*Full UK driving license (preferred).
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Milton Keynes (Full-time Onsite)
Industry: IT Services Consultancy
Salary: £35,000 per annum (DOE)
Industry: IT Services Consultancy
About the Role
We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services Consultancy, you will play a crucial role in providing advanced technical support to our clients, ensuring seamless IT operations and excellent customer service. This onsite role demands a proactive problem-solver who thrives in a fast-paced environment and has a passion for technology.
Key Responsibilities
*Incident Management: *Respond to escalated issues from 1st Line Support, ensuring timely resolution and minimal downtime.
*Troubleshoot and resolve hardware, software, and network issues.
*Customer Support: *Provide professional, friendly, and efficient service to clients at all times.
*Work closely with clients to identify and resolve recurring technical issues.
*System Administration: *Perform maintenance and upgrades on client systems, including servers, workstations, and network equipment.
*Manage and support Active Directory, Office 365, and other enterprise applications.
*Documentation and Reporting: *Maintain detailed records of incidents and service requests in the ticketing system.
*Create and update technical documentation for internal use and client reference.
*Collaboration: *Liaise with 3rd Line Support and other teams to escalate and resolve complex technical challenges.
*Assist in mentoring and knowledge sharing with 1st Line Support staff.
Key Requirements
*Technical Skills: *Proficiency in troubleshooting Windows and macOS environments.
*Strong understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
*Experience with server environments, including Windows Server 2016/2019, Active Directory, and Group Policy.
*Familiarity with cloud platforms, particularly Microsoft 365 and Azure.
*Soft Skills: *Excellent communication and interpersonal skills.
*Ability to manage multiple tasks and prioritize effectively.
*Strong problem-solving mindset and attention to detail.
*Experience and Qualifications: *Previous experience in a 2nd Line Support or similar role.
*Relevant certifications (e.g., CompTIA Network+, Microsoft MCP/MCSA, ITIL Foundation) are a plus.
*Full UK driving license (preferred).
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job number 1725605
metapel
Company Details:
In Technology Group Limited
In Technology Group are proud to deliver exceptional recruitment services to the Technology, IT & Digital sectors across the UK, Europe and the US. Ou...