1st/2nd Line Support Engineer
other jobs IT Talent Solutions Ltd
Added before 8 hours
- England,South East,Buckinghamshire
- full-time
- £25,000 - £30,000 per annum
Job Description:
1st/2nd Line Support Engineer required by my leading Managed Service Provider (MSP)
Do you thrive in fast-paced settings, delivering exceptional technical support to a wide range of clients? If so, we want to hear from you!
About the Role
We’re recruiting for a 1st/2nd Line Support Engineer to join an innovative and growing IT service provider. This role is perfect for someone with hands-on experience supporting multiple clients and juggling diverse technical challenges in an MSP setting.
Key Responsibilities
*Provide 1st/2nd line technical support
*Troubleshoot and resolve hardware, software, and network issues effectively and efficiently.
*Assist with the setup and maintenance of desktops, laptops, servers, and peripherals.
*Work collaboratively with other IT professionals to escalate and resolve complex technical issues.
*Maintain and update documentation on systems and processes.
*Deliver excellent customer service, ensuring issues are resolved to client satisfaction.
What We’re Looking For
*Proven experience in an MSP environment handling multi-client support.
*Strong knowledge of Windows, Office 365 administration.
*Experience with network troubleshooting (DNS, DHCP, VPNs, firewalls).
*Familiarity with remote monitoring and management (RMM) tools.
*Excellent communication and customer service skills.
*A proactive approach to problem-solving and the ability to multitask effectively.
*Relevant certifications (e.g., CompTIA, Microsoft) are a plus but not essential.
Why Join Us?
*Competitive salary and benefits package.
*Ongoing training and career development opportunities.
*The chance to work with cutting-edge technology and a variety of exciting clients.
*A collaborative and supportive team environment that values your expertise.
This is a fantastic opportunity for an ambitious IT professional to take the next step in their career within a thriving and fast-paced MSP.
Must be able to drive to High Wycombe/Amersham. Slight Hybrid role
Do you thrive in fast-paced settings, delivering exceptional technical support to a wide range of clients? If so, we want to hear from you!
About the Role
We’re recruiting for a 1st/2nd Line Support Engineer to join an innovative and growing IT service provider. This role is perfect for someone with hands-on experience supporting multiple clients and juggling diverse technical challenges in an MSP setting.
Key Responsibilities
*Provide 1st/2nd line technical support
*Troubleshoot and resolve hardware, software, and network issues effectively and efficiently.
*Assist with the setup and maintenance of desktops, laptops, servers, and peripherals.
*Work collaboratively with other IT professionals to escalate and resolve complex technical issues.
*Maintain and update documentation on systems and processes.
*Deliver excellent customer service, ensuring issues are resolved to client satisfaction.
What We’re Looking For
*Proven experience in an MSP environment handling multi-client support.
*Strong knowledge of Windows, Office 365 administration.
*Experience with network troubleshooting (DNS, DHCP, VPNs, firewalls).
*Familiarity with remote monitoring and management (RMM) tools.
*Excellent communication and customer service skills.
*A proactive approach to problem-solving and the ability to multitask effectively.
*Relevant certifications (e.g., CompTIA, Microsoft) are a plus but not essential.
Why Join Us?
*Competitive salary and benefits package.
*Ongoing training and career development opportunities.
*The chance to work with cutting-edge technology and a variety of exciting clients.
*A collaborative and supportive team environment that values your expertise.
This is a fantastic opportunity for an ambitious IT professional to take the next step in their career within a thriving and fast-paced MSP.
Must be able to drive to High Wycombe/Amersham. Slight Hybrid role
Job number 1725693