Head of Customer Insights
other jobs Harnham - Data
Added before 1 Days
- England
- full-time
- £550.00 - £600.00 per day
Job Description:
Head of Customer Insight - Retail E-Commerce Location: Yorkshire area (Hybrid Working)
Day Rate: £600/day
Contract Length: 3 months
The Role:
We’re seeking a Head of Customer Insight to lead data-driven strategies, turning customer information into actionable plans that boost engagement and revenue. You’ll focus on identifying cross-sell and upsell opportunities across retail e-commerce services while leveraging advanced tools and analytics platforms to deliver impactful insights.
Key Responsibilities:
*Analyzing customer behavior and trends using customer data platforms and SCV systems to identify opportunities for growth.
*Developing and implementing cross-sell strategies to maximize customer value across product ranges.
*Driving customer segmentation and profiling to uncover potential areas for revenue generation.
*Partnering with marketing, product, and commercial teams to create targeted, data-backed campaigns.
*Building and optimizing dashboards and reports to provide clear insights to senior stakeholders.
*Ensuring data quality and governance to support effective business decisions.
*Mentoring BI and insights teams to encourage innovation and a data-first mindset across the organization.
Skills & Experience:
The successful candidate will bring:
*Strong experience in customer insights or analytics roles within the retail e-commerce industry.
*Advanced knowledge of tools like SQL, Power BI, and Tableau for data analysis and visualization.
*Proven expertise in customer segmentation, profiling, and behavior analysis to support business objectives.
*Experience leveraging SCV platforms to improve customer engagement and retention strategies.
*A track record of creating and implementing cross-sell and upsell strategies to drive business growth.
*Strong leadership and mentoring capabilities to develop teams and enhance collaboration across departments.
*Ability to handle multiple projects effectively in a fast-paced, deadline-driven environment.
Desirable:
*Knowledge of e-commerce trends and customer engagement strategies.
*Experience in subscription-based models or managing online retail platforms.
How to Apply:
If you have the experience and skills we’re looking for, we’d love to hear from you. Please apply directly or send your CV to to be considered for this opportunity.
Day Rate: £600/day
Contract Length: 3 months
The Role:
We’re seeking a Head of Customer Insight to lead data-driven strategies, turning customer information into actionable plans that boost engagement and revenue. You’ll focus on identifying cross-sell and upsell opportunities across retail e-commerce services while leveraging advanced tools and analytics platforms to deliver impactful insights.
Key Responsibilities:
*Analyzing customer behavior and trends using customer data platforms and SCV systems to identify opportunities for growth.
*Developing and implementing cross-sell strategies to maximize customer value across product ranges.
*Driving customer segmentation and profiling to uncover potential areas for revenue generation.
*Partnering with marketing, product, and commercial teams to create targeted, data-backed campaigns.
*Building and optimizing dashboards and reports to provide clear insights to senior stakeholders.
*Ensuring data quality and governance to support effective business decisions.
*Mentoring BI and insights teams to encourage innovation and a data-first mindset across the organization.
Skills & Experience:
The successful candidate will bring:
*Strong experience in customer insights or analytics roles within the retail e-commerce industry.
*Advanced knowledge of tools like SQL, Power BI, and Tableau for data analysis and visualization.
*Proven expertise in customer segmentation, profiling, and behavior analysis to support business objectives.
*Experience leveraging SCV platforms to improve customer engagement and retention strategies.
*A track record of creating and implementing cross-sell and upsell strategies to drive business growth.
*Strong leadership and mentoring capabilities to develop teams and enhance collaboration across departments.
*Ability to handle multiple projects effectively in a fast-paced, deadline-driven environment.
Desirable:
*Knowledge of e-commerce trends and customer engagement strategies.
*Experience in subscription-based models or managing online retail platforms.
How to Apply:
If you have the experience and skills we’re looking for, we’d love to hear from you. Please apply directly or send your CV to to be considered for this opportunity.
Job number 1731403
metapel
Company Details:
Harnham - Data
Company size: 250–499 employees
Industry: Recruitment Consultancy
Harnham are the global leaders in Data & Analytics recruitment.Harnham provides specialist Data & Analytics recruitment staffing services and talent s...