Senior Resident Manager
other jobs deverellsmith
Added before 9 Days
- England,South East,Berkshire,Windsor and Maidenhead
- full-time
- £35,000 - £38,000 per annum
Job Description:
Job Title: Senior Resident Manager Location: Maidenhead
Contract: Full-time, Permanent (40 hours/week, including some Saturdays)
Are you ready to lead a vibrant neighbourhood team and deliver exceptional experiences for residents? As a Senior Resident Manager, you’ll be at the heart of creating thriving communities, driving high standards, and leading a dedicated team to success.
Key ResponsibilitiesResident Experience *Be the face of excellent customer service, ensuring every stage of the resident journey is seamless.
*Build strong relationships by proactively resolving issues and engaging with residents at key milestones.
*Lead your team in achieving top satisfaction ratings across digital and face-to-face interactions.
*Organize resident events and oversee bookings for community spaces.
Team Leadership *Inspire, coach, and mentor your team to excel in their roles.
*Lead daily team meetings and conduct regular one-to-ones to ensure smooth operations.
*Step in for the Neighbourhood Manager when needed.
Compliance & Health and Safety *Ensure all operations adhere to regulations and best practices.
*Conduct inspections, manage HMO license requirements, and oversee compliance tasks.
*Handle enforcement visits and liaise with authorities during legal processes.
Operational Excellence *Coordinate rotas, manage purchase orders, and maintain efficient systems to support smooth operations.
*Collaborate with property and estate management teams to address any issues.
What You’ll Bring *Experience: Leadership and team management experience, with a focus on customer service.
*Skills: Confident communicator, solutions-focused problem-solver, and highly organized multitasker.
*Knowledge: Familiarity with property systems (e.g., Yardi/RentCafe) and medium-to-advanced computer skills.
*Qualifications: ARLA or equivalent property qualification is a bonus.
This role is ideal for a proactive and adaptable leader who thrives in a dynamic environment and is passionate about delivering outstanding resident experiences. Ready to take the lead? Apply now!
Contract: Full-time, Permanent (40 hours/week, including some Saturdays)
Are you ready to lead a vibrant neighbourhood team and deliver exceptional experiences for residents? As a Senior Resident Manager, you’ll be at the heart of creating thriving communities, driving high standards, and leading a dedicated team to success.
Key ResponsibilitiesResident Experience *Be the face of excellent customer service, ensuring every stage of the resident journey is seamless.
*Build strong relationships by proactively resolving issues and engaging with residents at key milestones.
*Lead your team in achieving top satisfaction ratings across digital and face-to-face interactions.
*Organize resident events and oversee bookings for community spaces.
Team Leadership *Inspire, coach, and mentor your team to excel in their roles.
*Lead daily team meetings and conduct regular one-to-ones to ensure smooth operations.
*Step in for the Neighbourhood Manager when needed.
Compliance & Health and Safety *Ensure all operations adhere to regulations and best practices.
*Conduct inspections, manage HMO license requirements, and oversee compliance tasks.
*Handle enforcement visits and liaise with authorities during legal processes.
Operational Excellence *Coordinate rotas, manage purchase orders, and maintain efficient systems to support smooth operations.
*Collaborate with property and estate management teams to address any issues.
What You’ll Bring *Experience: Leadership and team management experience, with a focus on customer service.
*Skills: Confident communicator, solutions-focused problem-solver, and highly organized multitasker.
*Knowledge: Familiarity with property systems (e.g., Yardi/RentCafe) and medium-to-advanced computer skills.
*Qualifications: ARLA or equivalent property qualification is a bonus.
This role is ideal for a proactive and adaptable leader who thrives in a dynamic environment and is passionate about delivering outstanding resident experiences. Ready to take the lead? Apply now!
Job number 1731983
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Company Details:
deverellsmith
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