IT Application Support Analyst
other jobs INTEC SELECT LIMITED
Added before 9 Days
- England,East of England,Hertfordshire
- full-time
- £35,000 - £40,000 per annum
Job Description:
IT Application Support Analyst – Civil Engineering - Hertfordshire – Hybrid working - £35-40k
Overview:
We are seeking an experienced and proactive IT Application Support Analyst to join a leading construction and engineering organisation based in Hertfordshire. In this role, you will be responsible for providing technical support, troubleshooting, and ensuring the smooth operation of critical business applications.
Role & Responsibilities:
*Serve as the primary point of contact for application support requests, ensuring timely resolution of issues
*Troubleshoot, diagnose, and resolve application-related problems, escalating to developers or third-party vendors as needed
*Monitor application performance and proactively identify areas for improvement
*Collaborate with cross-functional teams to implement updates, patches, and system changes
*Create and maintain documentation, including user guides, knowledge base articles, and troubleshooting procedures
*Assist in the deployment and testing of new applications and features
*Provide training and guidance to end-users to enhance application utilisation
*Ensure compliance with IT policies and security protocols
Essential Skills & Experience:
*Proven experience in application support, IT support, or a similar role
*Proficient using SharePoint, Azure & Office 365
*Strong knowledge of business applications, databases, and IT systems
*Familiarity with ERP/CRM systems
*Excellent problem-solving and analytical skills
*Strong communication skills, with the ability to explain technical concepts to non-technical users
*Ability to work effectively in a fast-paced environment, manage multiple tasks, and prioritise workload
*Experience with ITIL practices or similar frameworks is a plus
*Minimum 6 months experience of Procure-to-Pay experience is essential
Package & Benefits:
*Salary up to £35-40k
*Private medical care
*Pension scheme
*Training and development opportunities
*Mental health, physical health and financial support
*24/7 virtual GP service
*Cycle to work scheme
*Hybrid working
Overview:
We are seeking an experienced and proactive IT Application Support Analyst to join a leading construction and engineering organisation based in Hertfordshire. In this role, you will be responsible for providing technical support, troubleshooting, and ensuring the smooth operation of critical business applications.
Role & Responsibilities:
*Serve as the primary point of contact for application support requests, ensuring timely resolution of issues
*Troubleshoot, diagnose, and resolve application-related problems, escalating to developers or third-party vendors as needed
*Monitor application performance and proactively identify areas for improvement
*Collaborate with cross-functional teams to implement updates, patches, and system changes
*Create and maintain documentation, including user guides, knowledge base articles, and troubleshooting procedures
*Assist in the deployment and testing of new applications and features
*Provide training and guidance to end-users to enhance application utilisation
*Ensure compliance with IT policies and security protocols
Essential Skills & Experience:
*Proven experience in application support, IT support, or a similar role
*Proficient using SharePoint, Azure & Office 365
*Strong knowledge of business applications, databases, and IT systems
*Familiarity with ERP/CRM systems
*Excellent problem-solving and analytical skills
*Strong communication skills, with the ability to explain technical concepts to non-technical users
*Ability to work effectively in a fast-paced environment, manage multiple tasks, and prioritise workload
*Experience with ITIL practices or similar frameworks is a plus
*Minimum 6 months experience of Procure-to-Pay experience is essential
Package & Benefits:
*Salary up to £35-40k
*Private medical care
*Pension scheme
*Training and development opportunities
*Mental health, physical health and financial support
*24/7 virtual GP service
*Cycle to work scheme
*Hybrid working
Job number 1732165
metapel
Company Details:
INTEC SELECT LIMITED
Company size: 10–19 employees
Industry: IT
Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organ...