Voids Operations Manager *Annual Salary: £58,271 (with a planned increase in 2025)
*Location: Coventry
*Job Type: Permanent
We are recruiting on behalf of a prominent housing provider for a Voids operations Manager to join their team. This pivotal role involves managing the delivery of responsive repairs and maintenance works across a diverse property portfolio. If you are a dynamic leader with a background in building services, particularly within social housing, this could be your next career move.
Day-to-day of the role: *Direct line management of Trade Supervisors and Trade Engineers, ensuring excellent operational field performance.
*Source, manage, and motivate both directly employed and subcontracted resources to deliver cost-effective, high-quality, and customer-focused outputs.
*Manage daily activities of Trade Supervisors, Trade Engineers, and subcontractors, ensuring all business objectives are met within overall time, cost, and budget constraints.
*Maintain and build strong internal and external client relationships to exceed customer expectations while fully meeting contractual requirements and targets.
*Operate within an assigned budget and deliver agreed financial and operational targets.
*Support the management and delivery of voids, programmed, and project works as required.
*Consistently deliver against customer, commercial, and internal operational KPIs.
*Create and monitor performance management information and attend management meetings.
*Develop the operational and technical capability of the team at supervisory and trade levels.
*Ensure compliance with designs, specifications, standards, and HSQE requirements.
*Contribute to the development of the Maintenance Operations strategy for improved performance and customer satisfaction.
Required Skills & Qualifications: *Qualification in a building-related subject to HNC, City & Guilds, NVQ, or relevant trade background.
*Proven experience in a maintenance and building services organisation, preferably within Social Housing 
*Experience of managing Void properties 
*Strong leadership skills with experience managing and inspiring teams to achieve high-quality service and meet operational and financial targets.
*Knowledge of health and safety legislation (including CDM) and good practice in a repairs and maintenance setting.
*Competent in budget setting and monitoring with the ability to maintain service within budget targets.
*Excellent communication skills to effectively manage relationships with customers, suppliers, and subcontractors.
*Experience in managing teams remotely and ability to work effectively as part of a team.
*Experience of formal contract agreements and procurement activities is advantageous.
Benefits: *Competitive salary with a planned increase in 2025.
*Opportunities for professional development and growth within a leading housing provider.
*Supportive and inclusive work environment aligned with strong organisational values.
To apply for this Operations Manager position, please submit your CV or contact Mel Applin @ Reed