AV Support Technician
  • England,London,City of London
  • full-time
  • £35,000 - £42,000 per annum
Job Description:
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
London AV Support Technician salary up to £42,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, working onsite at a leading Building Society.
Key Responsibilities
*Report into client stakeholder on a day-to-day basis.
* Based at Threadneedle street on a permanent basis - occasional travel to Bournemouth to oversee technical issues / maintenance activities.

* Oversee and manage AV / UC systems on a day-to-day basis.

* Provide real time in room support for AV / UC related issues.

* Ensure incidents / tickets are logged via site protocol and resolved within SLA.

* Fault handling and ownership of all AV related tickets through to resolution.

* Locate faults or problems and provide solutions on a first /second line basis.

* Ability to provide systems work around in the event of failures.

*Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
*Manage equipment repairs and implement critical spares as required.
* Support / manage software / firmware updates once instructed via change control.

* Be fully competent in digital AV environments.

* IT literate, understand network architecture and structured cable infrastructures.

* Manage proAV onsite support deliverables.

* Proactively train and support end users as required.

* Provide technical assistance and remain on standby for high profile events.

* Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).

* Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.

* Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.

* Regular room / systems checks (daily / monthly).

* Oversee preventative maintenance activities with proAV off site teams.

* Assist with Ad Hoc moves and changes.

* Maintain accurate asset schedule for location.

* Maintain critical spares holding for location / UK.

* Attend weekly service / ticket review meetings as required.

*Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
*Attend monthly service review meetings as required and prepare reports / stats.
*3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
Job number 1733509
metapel
Company Details:
Concept Human Solutions
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