2nd Line Engineer - (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) - Permanent - Gloucester/Remote
Charles Simon Associates are currently looking for a 2nd Line Engineer on a permanent basis for our prestigious client based in Gloucester.
This role is predominantly remote, with travel to different sites in the area when needed.
Location: Gloucester/Remote
Salary: Up to £27,000 per annum
Skills/Requirements for the 2nd Line Engineer:
*Previous experience within a similar role is vital
*Ability to work independently
*Strong O365
*Extensive Active Directory experience, ideally some AzureAD/EntraID
*Windows Desktops, 7/8/10 experience
Desirable:
*MS Azure
*Windows Server
*Group policy
Start date is ASAP for the 2nd Line Engineer
The 2nd Line Engineer will be responsible for:
*Supporting users on both a remote and face to face basis when needed.
*Carrying out service requests
*First call fixes including diagnosing and resolving technical issues
*Triaging and escalating complex issues to the 3rd Line team
*Managing their own workload in accordance with the businesses SLA’s & KPI’s
*Installing, configuring and maintaining desktop and laptop hardware and software
*Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures.
*Providing the highest level of customer service when onsite
Please send an up-to-date copy of your CV to be considered for the 2nd Line Engineer
2nd Line Engineer - (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) - Permanent - Gloucester/Remote