Job Summary – Senior Resident Manager
*We are seeking an experienced Senior Resident Manager to assist with the management of a luxury residential building in Maidenhead.
*This is a full-time 40hr weekly position.
**Will include working some Saturdays on a rota.
What’s in it for you as a Senior Resident Manager...
*Opportunity to work in a luxury building.
*Great work location close to transport links.
*An opportunity to join a well-established business at an exciting period of growth.
*Competitive salary.
*25 days holiday plus 8 bank holidays.
*Private medical insurance.
*Season ticket loan.
*and much more!
Responsibilities as a Senior Resident Manager:
*Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
*Make sure residents and potential residents have a great experience from their first inquiry to moving in.
*Deputise for the Building Manager in their absence.
*Manage the on-site team, coaching and mentoring to help others to achieve their full potential. Lead daily team meetings.
*Induct new starters.
*Perform viewings for perspective residents.
*Increase customer satisfaction on all platforms.
*Complete inventory checks before check-ins and after check-outs.
*Oversee compliance and make sure the building covers H&S regulations.
*Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
*Manage the residents’ move out process.
*Attend resident events and help with the planning of these events.
*Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
*Assist team members with ad hoc duties as and when required.
Skills required as a Senior Resident Manager:
*Ideally ARLA qualified (desirable but not essential)
*Exceptional customer service skills with a passion for building long-term working relationships.
*Experience in team leadership
*Resilient, able to work under pressure.
*Proactive and able to use your own initiative.
*We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, retirement villages, serviced offices, etc
This Senior Resident Managerrole is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.
INDHS