Job Description

We’re looking for a highly motivated Administrator (LSC - Deposits) to complement our fantastic team in our LCS (Lettings Support Centre) in Norwich, Norfolk. The main purpose of your role as Administrator (LSC - Deposits) is to provide deposit negotiation, support services and administration to branches, landlords and tenants.

What’s in it for you?
*Up to £22,400 (depending on experience)
*Industry leading training and development •
*Support in training towards ARLA – NFOPP qualifications (additional £1000 once qualified)
*Demonstrable career ladder
*Opportunities for progression
*Collaborative, rewarding and fun environment
*Team incentives


Key responsibilities of an Administrator (LSC - Deposits)
*Liaising with landlords, tenants, branch staff and client accounting
*To ensure the smooth transition throughout the deposit process
*Advising and obtaining instructions from landlords and tenants at the end of the tenancy
*Administering Tenancy Deposit Scheme referrals
*Draw up schedule of costs based on checkout report.
*Mediate and negotiate between the parties regarding the disposal of the deposit.
*Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits


Essential skills and experience required to be a successful Administrator (LSC - Deposits)
*Outstanding customer service skills
*Solid administration skills
*Ability to work to deadlines and to strict standards
*Organised and able to prioritise workload in a faced paced environment
*Resilient, positive, numerate, analytical and detail oriented
*Solid influencing skills and ability to negotiate with third parties
*Confident verbal communicator backed up with excellent letter writing skills
*IT literate(MS Office, internet, email systems)


Desirable skills: Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation

Sequence is an award-winning national estate agency network comprising over 320 branches trading under 13 well-known, historical, local names. Sequence offers residential sales, lettings, mortgage, and land and new homes services, and is also the UK’s largest residential property auctioneer. It is part of Connells Group – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service.

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors.

Following the acquisition of Countrywide last year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.

CC00496