Senior Administrative Assistant
Southampton - Chandlers Ford
40 hours per week
Monday to Friday - 8am - 5pm
Competitive salary plus pension and benefits package
We have an excellent opportunity for a Senior Administrative Assistant to join the South Support team based at our store in Southampton - Chandlers Ford, to provide effective and efficient administrative support to the region focusing on credit control and other general administration duties, ensuring the highest standards of customer service and adherence to Company Policy are maintained.
Our office is operational Monday to Friday 7.30am - 5pm.
As Senior Administrative Assistant some of your responsibilities will include:
*Making contact with customers by the appropriate means to chase and recover outstanding monies or arranging for others to do so.
*Managing the credit control process using local knowledge and reference to Company Systems
*Establishing and building good relationships with customers over all aspects of credit/cash/accounts payments
*Dealing effectively with customer queries and complaints relating to their accounts
*Efficient processing of new customer credit and cash card accounts
*Maintaining customer records and credit limits on credit accounts
*Reviewing credit limit reports
*Monitoring and communicating results to the Regional Management
*Providing confidential support for the Regional Administrator, Regional Operations Manager, Regional Manager and deputising in the absence of the Regional Administrator for specific duties and decisions
*Follow all relevant procedures regarding manual dockets, cash refunds and returns notes to ensure completeness and accuracy of records
*Maintaining Regional Branches petty cash and associated documentation
*Ensuring till discrepancies are investigated and reported
*Supervision of the Admin Assistants/Accounts Administrator
*Dealing with absences/return to work meetings/holiday requests for Admin Assistants/Accounts Administrator and branches when required
Who we are looking for to join our team:
Essential:
*An experienced administrator with a proven track record in a customer service role
*Experience of daily cashing up procedures
*Experience of Accounts and Credit Control processes
*You will have strong organisational skills with the confidence to effectively plan and prioritise your workload
*You will be confident working on your own initiative
*Friendly and approachable manner with the ability to communicate with people at all levels
*Excellent telephone manners and communication skills
*An understanding of the importance of working well as part of a team and being able to positively contribute towards the team environment
*Proficient in the use of Microsoft Word and Excel to an intermediate level
Desirable:
*Previous experience of leading/supervising staff
*Ability to use Excel to analyse data
*Knowledge of K8/or similar POS system
*Flexibility to cover additional hours/holidays would be advantageous
In return, we offer a comprehensive benefits package consisting of:
• Competitive rates of pay
• 31 days holiday including bank holidays increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• discounts give you huge savings on your home improvements
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Access to Medicash, an optional contributory scheme where you can claim money back for the most common routine healthcare treatments
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis,
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme
• After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District