AV Support Technician
other jobs Concept Human Solutions
Added before 9 Days
- England,London,City of London
- full-time
- £35,000 - £42,000 per annum
Job Description:
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
London AV Support Technician salary up to £42,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, working onsite at a leading Building Society.
Key Responsibilities
*Report into client stakeholder on a day-to-day basis.
* Based at Threadneedle street on a permanent basis - occasional travel to Bournemouth to oversee technical issues / maintenance activities.
* Oversee and manage AV / UC systems on a day-to-day basis.
* Provide real time in room support for AV / UC related issues.
* Ensure incidents / tickets are logged via site protocol and resolved within SLA.
* Fault handling and ownership of all AV related tickets through to resolution.
* Locate faults or problems and provide solutions on a first /second line basis.
* Ability to provide systems work around in the event of failures.
*Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
*Manage equipment repairs and implement critical spares as required.
* Support / manage software / firmware updates once instructed via change control.
* Be fully competent in digital AV environments.
* IT literate, understand network architecture and structured cable infrastructures.
* Manage proAV onsite support deliverables.
* Proactively train and support end users as required.
* Provide technical assistance and remain on standby for high profile events.
* Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
* Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
* Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
* Regular room / systems checks (daily / monthly).
* Oversee preventative maintenance activities with proAV off site teams.
* Assist with Ad Hoc moves and changes.
* Maintain accurate asset schedule for location.
* Maintain critical spares holding for location / UK.
* Attend weekly service / ticket review meetings as required.
*Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
*Attend monthly service review meetings as required and prepare reports / stats.
*3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
3 Words that Guarantee Results in Recruitment
London AV Support Technician salary up to £42,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, working onsite at a leading Building Society.
Key Responsibilities
*Report into client stakeholder on a day-to-day basis.
* Based at Threadneedle street on a permanent basis - occasional travel to Bournemouth to oversee technical issues / maintenance activities.
* Oversee and manage AV / UC systems on a day-to-day basis.
* Provide real time in room support for AV / UC related issues.
* Ensure incidents / tickets are logged via site protocol and resolved within SLA.
* Fault handling and ownership of all AV related tickets through to resolution.
* Locate faults or problems and provide solutions on a first /second line basis.
* Ability to provide systems work around in the event of failures.
*Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
*Manage equipment repairs and implement critical spares as required.
* Support / manage software / firmware updates once instructed via change control.
* Be fully competent in digital AV environments.
* IT literate, understand network architecture and structured cable infrastructures.
* Manage proAV onsite support deliverables.
* Proactively train and support end users as required.
* Provide technical assistance and remain on standby for high profile events.
* Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
* Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
* Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
* Regular room / systems checks (daily / monthly).
* Oversee preventative maintenance activities with proAV off site teams.
* Assist with Ad Hoc moves and changes.
* Maintain accurate asset schedule for location.
* Maintain critical spares holding for location / UK.
* Attend weekly service / ticket review meetings as required.
*Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
*Attend monthly service review meetings as required and prepare reports / stats.
*3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
Job number 1734970