Our reputable client is currently seeking a Customer Service Support Advisor to join their friendly team on a permanent basis. The successful candidate will come from a customer service background and is required to have experience within the optical industry.
Key Responsibilities:
*Provide technical support to customers and internal teams regarding optical queries.
*Oversee day to day running of customer returns.
*Receiving and processing optical orders from customers by telephone, fax, post or e-mail.
*Dealing with customers’ enquiries about products, pricing, availability, promotions and account balances.
Key Skills and Experience:
*Have practical knowledge of optics (essential).
*Have relevant and demonstrable experience in a Customer Service environment.
*Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product/customer databases.
*Excellent written and verbal communication skills
Benefits:
*Monthly bonus available on top of basic salary
*Overtime available
*Annual leave increasing up to 25 days with length of service plus bank holidays.
*Staff discount
*Auto-enrolment pension scheme
*Life assurance
About Us:
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.