Our client, based in Sunderland, is looking for a Sales Support Executive. As the Sales Support Executive, you will play a critical role in assisting the sales team by providing administrative and operational support. This role is ideal for a recent graduate who is highly organised, detail-orientated, and eager to learn and grow in a dynamic sales environment. The role holder will work closely with the sales team to help achieve business goals, introduce new products to the portfolio through NPD, and ensure smooth sales operations.
Key Responsibilities:

•    Sales Support and Coordination

•    Customer Relationship Management

•    Data Analysis and Reporting

•    Administrative Support

•    Customer Service

•    Sales Operations
Knowledge, Skills & Experience

•    A degree in Business, Marketing, Communications, Technical or a related field is preferred

•    Internship experience or exposure to a sales or customer service environment is beneficial

•    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus but not essential

•    Strong written and verbal communication skills with the ability to interact effectively with customers and team members

•    Excellent time management, attention to detail, and ability to handle multiple tasks simultaneously

•    Ability to analyse data and provide insights to support sales strategies

•    The ability to think laterally and offer creative solutions

•    Commercial awareness and numeracy skills

•    Project management skills

•    Negotiation and analytical skills

•    A positive attitude to continued learning

•    Understanding of manufacturing processes

•    Previous experience in a similar environment

•    Willingness to collaborate with colleagues and learn from senior staff
Values

•    Seek to achieve and maintain the highest level of excellence in the products we provide for our customers – Customer First

•    Embraces fresh ideas to drive improvements – Be the Best

•    Builds and maintains strong networks across the business – Stronger Together

•    Capitalises on their knowledge of suppliers and the marketplace, acting in the best interests of the business – Make It Happen

•    Is keen to make a difference through increasing awareness of environmental impacts and performance both locally and the environment as a whole – Socially Responsible
General

•    To take responsibility for your health, safety, and welfare. Actively follow the Company’s

      Health and Safety Policy, procedures, and safe systems of work.

•    Actively follow the Company’s Environmental Policy and procedures and play your part in achieving environmental initiatives.

•    Be responsible for your quality of work and ensure that any quality checks required are carried out. Seek support as necessary.

•    To observe and continually promote equal opportunities and diversity.

•    To undertake all reasonable training activities designed to support you in your role.

•    To gain an understanding of the company’s products

•    To note, understand and comply with the Company policies and procedures. These documents will be available on People HR and available to sign independently.

•    To undertake any other reasonable duties within your skill set as may be required by your manager from time to time.
Personal Attributes:

•    Proactive and motivated to learn about sales processes and customer relations.

•    Strong interpersonal skills and the ability to work well within a team.

•    Adaptable and able to thrive in a fast-paced, target-driven environment.
Benefits:

•    Competitive salary and performance-based incentives.

•    Comprehensive training and career development opportunities.

•    Exposure to various aspects of the sales process with career growth opportunities.

•    Supportive and collaborative work culture.