Are you an experienced Customer Service Manager looking to move into a newly created role and make it your own?
Our client is a rapidly expanding logistics company committed to delivering exceptional service and innovative supply chain solutions who are are on a mission to become the UKs leading contracts logistics business.  They are recruiting for the newly created role of Customer Service Manager to oversee a  team of 10 of Customer Service agents who work 24 hours per day, 365 days per year. 
Day-to-day of the role: *Manage the daily operations of the customer service teams across multiple locations, operating 24/7.
*Develop and implement customer service strategies that align with company objectives.
*Monitor and report on key performance indicators (KPIs) within the customer service environment.
*Collaborate with Operation Managers to ensure effective information flow and resource allocation for the customer service team.
*Coordinate with various stakeholders to resolve customer feedback, ensuring all complaints and issues are logged and addressed within agreed timeframes.
*Lead, mentor, and develop the customer service team, providing regular training to enhance skills and knowledge of contractual obligations.
*Produce and update training documentation and Standard Operating Procedures (SOPs) in line with business changes.
*Streamline workflows and implement system and process improvements in collaboration with other departments.
*Compile and issue customer reports in line with expectations and analyse customer and internal data to drive service improvements.
*Conduct regular site visits and manage onboarding training for new staff members.
*Assist in HR matters including staff rotas, holiday approvals, recruitment, onboarding, performance reviews, and other related tasks.
Required Skills & Qualifications: *Minimum 2 years of experience in a customer service management role, preferably within the logistics sector.
*Demonstrated ability to improve customer service and team performance.
*Proficient in using CRM systems and logistics software.
*Strong organisational skills with the ability to effectively use data and present information clearly.
*Excellent analytical and problem-solving skills, capable of working under pressure in a fast-paced environment.
*Proven leadership and team management abilities.
*Exceptional communication and interpersonal skills.
*Meticulous record-keeping and a high level of attention to detail.
*A proactive “can do” attitude, promoting best practices and teamwork, always leading by example.
*Commitment to the company values – Flexible, Respectful, Supportive, Mindful.
Benefits: *Opportunity to work in a dynamic and growing company.
*Chance to lead and develop a diverse team in a supportive environment.
*Regular opportunities for professional development and training.
This role will require weekly travel to the Sunbury on Thames site and some out of hours working and is 100% office based. 
If this sounds like it could be you next opportunity the please apply and I will call you to discuss in more detail.