Job Description

Do you have experience in the Lettings Industry and want to put those skills to good use? Do you enjoy leading a dynamic and motivated team? Are you passionate about providing a great customer service?

A fantastic opportunity has arisen to join our established residential lettings team in Blundells, as a Team Leader within our Property Management Team.

Our Team Leaders play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve. As a market leading Agent, we’re on the lookout for people with great communication and relationship skills, strong leadership skills, and a passion for delivering a quality customer service!

Your day-to-day duties may include:
*Managing and leading a team to motivate and inspire colleagues to support each other to achieve individual, team and company goals.
*Assisting with training, developing, coaching and undertaking of 1-2-1’s with Property Managers in your team to get great results.
*Monitoring the teams customer service Key Performance Indicators.
*Overseeing, supporting and advising colleagues on maintenance works, end of tenancy deposits, safety certification and compliance, by having a sound knowledge of housing legislation and regulations.
*Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.
*You may also have a small portfolio of properties to manage.


About You:
*A minimum 3 years’ experience in residential lettings or 2 years in a leadership position (essential)
*Excellent communication skills – both written and verbal
*Good at building and maintaining relationships with customers and stakeholders across the business
*Effective in time management and managing expectations
*Naturally robust with a ’can-do’ attitude
*Self-motivated – able to work independently whilst maintaining a role as part of our team


Opportunities of being a Property Management Team Leader:-
*Full training provided, including Team Leader development
*Excellent career progression, with opportunities across the business
*Qualifications in residential lettings, including the Level 3 in Residential Lettings & Property Management


Benefits of working in Blundells: Connells Group UK:
*23 days annual leave, plus bank holiday – increasing with longevity. Plus a day off on your birthday!
*Pension Scheme
*Perks at Work – Discounts on products and services inc electrical & travel
*Discounts on estate agency, mortgage, conveyancing and surveying services
*Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme
*Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health
*Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK
*Cycle to work scheme


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