A new position is available for this expanding Heathrow Forwarding agent based in Colnbrook for Freight Forwarding Operations, the successful applicant with have previous experience with import or export & Customs Air freight forwarding with ideally knowledge of CargoWise (not essential) with strong customer service skills.
Mon-Friday 9-5.30
25 days holiday plus BH
Pension
Performance related bonus
£30-40K DOE neg
Excellent career prospects are available
Duties and Responsibilities for Freight Forwarding Operations


*Manage shipments from origin to destination, ensuring the customer and team are kept updated
*Developing knowledge of current and new processes including government regulations and sharing with the team through cross training and team member collaboration
*Coordinate and work closely with team mates to ensure to learn, develop and work towards common objectives
*Support the team and Operations Manager in order to achieve corporate goals
*Always remain focused on continuous improvement and highlight areas for review and assessment
*Accurate and timely processing of customs documents according to the HMRC requirements within the required customer KPIs
*Maintain clear and precise communication with suppliers, customers and team members
*Accurate and timely billing and management of service provider costs
*Customer and profit margin focused with attention to cost management
*Qualifications and Characteristics for Freight Forwarding Operations
*Highly motivated and detail-oriented team player, dedicated to providing high quality customer service
*Communicate effectively both internally and externally, with customers, service providers, team-mates and management
*MS Office skills - most importantly, Outlook, Excel, and Word
*Cargo Wise One experience (Preferred but not essential)
*Minimum of 5 years of experience in freight forwarding (either export or import)
*Must be able to easily commute to Colnbrook