Are you a detail-oriented professional seeking a new challenge? Do you thrive in a fast-paced environment where your organisational skills can shine? If so, we have the perfect opportunity for you!

We are currently working with a leading online retailer, dedicated to providing efficient and reliable services to clients. The team is committed to excellence, and we are looking for a motivated Administrator to join us. In this role, you will be at the heart of our operations, ensuring that all orders are processed accurately and dispatched on time. You will work closely with various departments, including warehouse staff and drivers, to coordinate shipments and maintain accurate records.

Job Title: Operations Administrator
Location: Oldbury, Birmingham 
Salary: £24,000
Job Type: Full-time, Permanent
Hours: Monday to Friday, 11am to 7pm 

Your responsibilities will include:

•    Order Processing: Manage orders, ensuring accuracy and timeliness.

•    Coordination: Schedule deliveries and coordinate with warehouse staff and drivers.

•    Record Keeping: Maintain accurate records of all shipments and deliveries.

•    Customer Communication: Communicate with customers regarding delivery schedules and any potential delays.

•    Issue Resolution: Handle any despatch-related queries and resolve issues promptly.

•    Reporting: Prepare and generate reports on customer orders.

•    Continuous Improvement: Identify and implement process improvements to enhance efficiency and accuracy.

Ideal Candidate Background:

•    Previous experience in a similar role within an administrative or customer service background.

•    Strong organisational and time-management skills, with the ability to prioritise tasks effectively.

•    Excellent communication skills, both written and verbal, to interact with customers and team members.

•    Proficiency in using Microsoft Office Suite.

•    Ability to work independently and as part of a team, with a collaborative approach.

•    High level of attention to detail and a proactive approach to problem-solving.

•    Ability to adapt to changing priorities and work under pressure.


We value our employees and offer a supportive and collaborative work environment. You will have opportunities for career development, along with a competitive salary and benefits package. Our benefits include employee discounts and wellness programs designed to support your well-being.