Your new company

My client is a local authority with a fascinating mix. It’s the smallest London borough with the second highest density of population in the country. The borough is based in a vibrant and upcoming part of Zone 2 in West London - with some well renowned museums, markets and parks! We are looking for a proactive and energetic Business Support Officer to be based out of 4 different family hubs across the borough to provide business and administration support to managers and front line staff across the early help service and, along with practitioners, providing a welcoming first point of contact at children’s centre sites as required across the family hubs.

Please note this role is an on-site role with no remote working option due to the front-facing nature of the position. You will be required to complete an Enhanced DBS at the offer stage.

Key Duties:


*To greet visitors and provide a welcoming first point of contact, dealing confidently & constructively with enquiries in an articulate and helpful manner; provide an efficient customer-facing service to users of Early Help and input information onto the relevant databases.
*Database maintenance - access and updating relevant databases and generating reports for management information in a timely and efficient manner.
*Maintain complex documents, reports, correspondence etc. from the information provided, using standard formats and software
*Organise and maintain records and documents, ensure all new family’s details are registered and process and maintain referral, service activity and service user information on all appropriate systems.
*Communicate effectively and act as point of contact for the service. Resolve problems, within the scope of role, escalating to line manager as required.
*Carry out all duties and responsibilities with reasonable care for the health and safety of yourself and others and report any potential hazards or unsafe practices to the line manager.
*Ensure buildings are operating to current health and safety legislative requirements.
*Collect accurate and timely data records to evidence the impact of services in the locality
*To provide information to users and potential users on services and activities available through settings across the hubs.
*To ensure that all timetables and information are up-to-date and available for families and partners attending Children’s Centre buildings.
*To collect details from parents/carers relating to themselves and their children for centre evaluation statistics and ensure data is entered onto an appropriate database in a timely and accurate manner.
*Assist the managers to coordinate IT issues and accommodation needs for the building. Building security includes alarm maintenance, liaising with a workperson /tradesperson etc, reporting of faults
*Provide reports on the performance of the service (including preparation for Ofsted inspections) and any other data requests as required.
*Organising meetings, including booking rooms and managing invitations and preparing the necessary materials, including reports, presentations, agendas and minutes.
*To communicate, sensitively & efficiently with all levels of management, and other establishments/outside organisations delivering services and activities through the centre, in person and on the telephone, having special regard to the council’s customer care policy
*To order equipment, monitor and process invoices and follow the local authority’s financial processes.
*To maintain a room bookings system and assist with security and safety arrangements for the centre or other venues.
*To provide general administrative support to facilitate the day to day running of the service
*To develop knowledge and skills that contribute to the overall enhancement of the service through attending relevant training courses
*To develop and maintain effective communication systems and case management systems in line with best practice, including retention, confidentiality and GDPR requirements
*To provide cover for other Business Support Team members

What you’ll need to succeed


*Experience in working in a children’s centre is desirable.
*Excellent communication skills orally and in writing at all levels.
*Good organisational skills, self-reliant, experience of prioritising and working to deadlines
*Attention to detail, following procedures accurately.
*Advanced IT skills, particularly in spreadsheet applications and data coordination
*Flexible, adaptable, creative and resourceful
*Experience of working as part of a team and working under pressure.
*Successful experience of using IT databases.
*Experience of working with children and families, (desirable)

What you’ll get in return


*You will be offered a competitive salary of £33,291 per annum
*Generous pension scheme
*Salary increases after passing probation after 6 months, with further incremental increases in April each year.
*Position in an organisation that are committed to allow for employee progression and the opportunity to grow within the organisation.
*Other benefits that are included can be provided on request.

What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV.
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