IT Support (1st Line)- Leading Law firm - Bromley, Kent - up to £28k (MUST Drive)
  • England,London,Greater London,Bromley
  • full-time
  • £25,000 - £28,000 per annum
Job Description:
*Leading Law Firm - Bromley, Kent
*IT Support (1st line)
*Office based
*£25k-£28k
Seeking an experienced and skilled First Line IT Support to join an established IT team. They are looking for candidates with a can-do attitude and positive approach.
The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the legal field or a similar professional services environment. This role is pivotal in ensuring the smooth operation of IT systems and services, directly impacting the productivity and efficiency of the firm.
Key Responsibilities:
*Provide first-line technical support to the firm’s users, handling a variety of IT issues and service requests efficiently.
*Troubleshoot and resolve complex technical issues related to the firm’s key systems using AD, Microsoft 365 Admin Center’s, Citrix Cloud, and Remote Support Software.
*Act as a technical expert and trainer to all users
*Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
*Maintain accurate records of all support requests
*Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
*Stay updated with the latest developments in IT support technologies and best practices, and proactively contribute to the continuous improvement of the IT support function.
Essential Skills and Experience:
*Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
*Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
*Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
*Excellent communication and interpersonal skills, with a strong customer service orientation.
*Ability to work effectively both independently and as part of a team.
*Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
*A proactive approach to learning and professional development.
Desirable Qualifications:
*Relevant IT certifications, degree (e.g., ITIL, Microsoft certifications) are advantageous.
*Previous experience within a law firm or legal services environment is highly desirable.
What We Offer:
*A competitive salary and benefits package.
*A supportive and inclusive work environment.
Job number 1741838
metapel
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Honor Search Ltd Job
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