Contract - Credit Assessment Manager (Consumer Finance) - Bracknell - 6 months+ £300 per day (inside IR35)
Experienced in Credit Assessment and managing teams providing consumer finance credit assessment services? Driven by Quality Assurance and delivering high-end service levels?
This role could be for you!
An exciting opportunity has arisen for a seasoned Credit Assessment Manager to lead a pivotal team within the consumer finance sector. This role is ideal for a professional with substantial credit assessment experience, preferably in automotive finance or broader financial services, who possesses a deep understanding of financial regulations, notably CONC and Consumer Duty. The successful candidate will combine strong leadership skills with a strategic mindset to enhance service delivery and build a robust Quality Assurance (QA) framework across key functions.
Role:
This position requires a leader who can drive improvements in credit assessment processes, dealer call handling, and policy adherence while ensuring compliance with industry regulations. A key focus will be on developing and embedding a comprehensive QA framework to support service excellence and regulatory alignment.
Key Responsibilities:
*Lead and develop a high-performing team, ensuring exceptional service delivery to customers and dealers while maintaining full compliance with financial regulations.
*Oversee credit assessment processes, ensuring timely, accurate decisions aligned with policy and affordability criteria, meeting SLAs across all channels.
*Develop and implement a comprehensive QA framework covering all departmental functions, with a particular focus on credit assessments and dealer call handling.
*Drive dealer call handling initiatives, enhancing communication and ensuring consistent policy adherence to improve retailer relationships and customer outcomes.
*Foster a culture of integrity and customer-centricity, ensuring service delivery meets Consumer Duty requirements and regulatory expectations.
*Collaborate with internal stakeholders to identify areas for improvement, implement best practices, and enhance operational efficiency using Total Quality Management (TQM) principles.
*Deliver regular performance reporting and lead ad hoc projects focused on continuous improvement and service optimisation.
Required Skills & Experience:
*Extensive credit assessment experience, ideally within automotive finance or the broader financial services sector.
*Strong knowledge of financial regulations, particularly in consumer finance, with a focus on policy and affordability compliance.
*Proven leadership and team development experience, with a focus on enhancing QA, service delivery, and operational efficiency.
*Excellent organisational and communication skills, capable of managing multiple priorities and delivering results in a fast-paced environment.
*A proactive, solutions-oriented mindset with a track record of driving successful service and process improvements.
This role is perfect for a confident leader passionate about credit assessment, QA development, and delivering outstanding customer service in a regulated environment.