*Organised with an eye for detail is essential
*Excellent communication skills
*A positive attitude and a flexible approach to supporting a busy team
ADMINISTRATOR JOB SUMMARY:

We are looking for an Administrator to join this well-established team in the Bournemouth area.  The ideal candidate will have some work experience in either an administration or similar, office-based role, as training and support can be provided for the right person.  It is essential that you are an organised person, with an eye for detail, and can ideally demonstrate transferrable skills. 

Previous experience of working in financial services / or even a compliance / regulated environment would be ideal – if not, an interest in this industry sector is essential, as our client is willing to pay for training and support, that would enable progression and further financial benefits, in time. 
 
ADMINISTRATOR KEY RESPONSIBILITIES:
• Administration tasks – case checking applications and paperwork, to ensure that documentation meets FCA requirements, assessing a variety of cases against regulatory and in house standards.
• Record information accurately and ensure that all documentation is logged and updated accurately.
• Liaise with internal teams to ensure that applications / cases are followed through to a positive outcome, ensuring that they are compliant in the process
• Update internal teams and clients with regards to outstanding information required, or any discrepancies that need rectifying
• Report results of assessments and monitor responses, as required 
• Analysis of results to identify trends, areas of development and potential risks.
• Make recommendations for remedial action where appropriate and ensure that the progress of such actions is monitored and adhered to, recording action points as required.
• Complete any additional administration tasks to ensure that compliance related tasks are efficient and meet the regulated standards
• Handle incoming calls and email queries in a professional manner – you will be liaising with both internal teams and third-party customers, so a professional approach is required at all levels of interaction.

SKILLS, QUALIFICATIONS and EXPERIENCE REQUIRED:
• Previous compliance / quality assurance experience within Financial Services / Mortgage and Protection environment – ideal but not essential.  Full training will be provided.
• Excellent communication skills are essential as this person will interact with a number of different parties, on a regular basis (Via Telephone, email and in person, within the office)
• Attention to detail and a numerical approach is essential due to the nature of the administration tasks you will be focussing on.
• Ability to work as part of a team as well as on own initiative - essential
• CeMap or equivalent would be ideal, but not essential as our client will pay for training and necessary certifications, as required
• A positive attitude and a flexible approach to supporting a busy team with additional duties, will aid long term progression within this very team-oriented environment.

BENEFITS:
• Competitive basic salary, with review
• Company annual bonus scheme
• HYBRID working arrangement – at least 2-3 days home working available 
• Paid for training and certifications
• Life Insurance / Death in Service
• Friendly, modern work environment and a lovely supportive team
• Other benefits to be discussed during interview process.

For more information about this role, or to apply, please get in touch with Joy Bruce or Katya Benedetto at Collaborate Recruitment.  We look forward to hearing from you.