Your new company
Hays are working with a growing Manufacturing business based in Telford who are looking for a Business Support Administrator on a permanent basis. This is a very varied role in which you would need to ensure all incoming enquiries are directed to the correct part of the business. The role also includes a wide variety of Administration duties for which training will be given. This role is pivotal in helping deliver a first-class Customer experience.
Your new role
As a Business Support Administrator, your role will involve:
*Act as the first point of contact, answering, screening, and forwarding incoming phone calls to the correct individual/department.
*Management of the company sales email address inbox to ensure all emails are forwarded to the correct contact in a timely manner.
*Providing first class customer service by responding quickly to all enquiries and ensuring any issues are dealt with promptly.
*Working with the Customer Experience Team to identify and implement process improvements.
*Assisting with a wide variety of administration tasks.
*Administration cover for holidays and sickness.
*Supporting the business with accommodation/vehicle bookings when required.
*Supporting with external visits, catering requirements, transport etc.
*Support with sourcing items if required.
What you’ll need to succeed
In order to be considered for this role you will need experience in the following:
*Exceptional customer service and interpersonal skills
*The ability to communicate with people across all levels of the business
*Multitasking and time-management skills, with the ability to prioritise workload
*Accuracy and a keen attention to detail
*The ability to work effectively as part of a team
*Problem-solving skills
*The ability to work at a fast pace and to meet deadlines
*Excellent organisational skills
*The ability to work under pressure


What you need to do now

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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