Job Title - Technical Service Delivery Manager
Location - Stroud, Gloucestershire (hybrid working)
Salary - £55,000 - £60,000 pa + bonus + package (inc. private health care and dental)
Contract type - Full time, Permanent
Concept have been engaged by a Gloucestershire based MSP working at the forefront of networking and Cisco technology, to recruit an experienced Technical Service Delivery Manager to join their professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams.
Key Responsibilities include (but not limited to)
*Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource.
*Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps.
*Act as a point of technical escalation for network and infrastructure queries for the sales teams.
*Assist with the creation of technical design documentation and statement of works.
*Support the sales teams with tender responses.
Candidate Specification
We can consider individuals coming from a technical engineering, support, solutions design, presales, or similar background. However, we would need the individual to possess a strong technical understanding of networks and infrastructure.
Further requirements include:
The ideal candidate will have hands-on experience with key networking technologies, a deep understanding of network security standards, and practical expertise in delivering robust network solutions
* * Network Design and Implementation:
*Design networks with considerations for switching and backplane capacity (bandwidth).
*Configure and deploy physical switches, including VLAN setups and Layer 3 functionality.
*Build, configure, and optimise network components such as switches, firewalls, and wireless networks.

* Firewall Configuration and Management:
*Develop and manage firewall policies using industry-leading vendors such as Cisco, Fortinet, or Palo Alto.
*Ensure network security and functionality by configuring firewalls in alignment with organizational needs.

* WIFI Solutions Delivery:
*Design and implement comprehensive WIFI solutions, including controllers and access points.
*Maintain and optimize wireless networks to ensure reliability and performance.

* Network Security:
*Apply base-level security standards (e.g., Cyber Essentials, Cyber Essentials Plus, NIST) to ensure network safety.
*Assess, enhance, and maintain network security practices in line with industry standards.

* Technology Expertise:
*Provide insights into networking tools and platforms, particularly Cisco Meraki and similar technologies.
*Collaborate with IT teams to ensure seamless integration of network components into the broader infrastructure.

Required Skills and Experience: *Hands-on experience with key network infrastructure components, including switches, firewalls, WIFI, and servers.
*Proficiency in VLANs, Layer 3 switching, and network segmentation techniques.
*Experience with network design and capacity planning.
*Exposure to security standards (e.g., Cyber Essentials, NIST) and their practical application in network environments.
*Familiarity with industry-leading firewall vendors, including Cisco, Fortinet, and Palo Alto.
*Expertise in designing and deploying WIFI solutions, including access point configuration and controller management.
*Knowledge of Cisco Meraki and its capabilities.
Desired Qualifications: *Certification in networking (e.g., CCNA, CCNP, or equivalent).
*Strong understanding of network security frameworks and tools.
*Experience working in environments with compliance requirements tied to network security standards.

This role offers an exciting opportunity to work in a dynamic team, leveraging cutting-edge technologies to deliver secure and high-performance network solutions.
For more information on this role, please apply with an up-to-date copy of your CV.