BTR Resident Services Manager - Wembley - £37,000 to £40,000 + Bonus

My client, a globally established Real Estate Agency, are currently seeking an experienced Resident Services Manager to provide onsite lettings and property services to a large build-to-rent residential development in Wembley comprising of circa 350 co-living units.

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.

Responsibilities
*Uploading availability details to marketing portals and updating adverts as necessary
*Completing all applicant vetting
*Dealing with initial enquiries and booking in viewings
*Agreeing leasing offers
*Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
*Organising and running tenant services via third parties and in house
*Ensuring up to date resident communication via various channels including social media
*Seeking special offers and discounts for residents from local businesses
*Creating a community feel through communication and regularly hosting resident events
*To act as first point of call for residents to report maintenance issues
*Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
*Carrying out regular inspections of communal areas and apartments
*Responsible for Health and Safety compliance coordination utilising the systems; liaising with the Estate and Facilities managers where required
*Organising minor works between tenancies to maintain first class presentation of apartments
*Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
*Completing check in and check out reports; determining deposit returns
*Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
*Undertaking tenancy renewals, driving rental growth
*Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
*Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
*Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
*Establishing and delivering additional income streams where appropriate
Skills, Knowledge and Experience
*Prior Property Management and Lettings experience required
*Strong customer service ethic / background
*Positive, can do attitude
*Common sense approach
*Ability to think on their feet and make considered decisions
*Outgoing, warm and friendly personality
*Organised, meticulous, tenacious
*Excellent written and spoken etiquette
*IT literate and Social media savvy
Salary: £37,000 to £40,000 + Up to 10% discretionary bonus
Hours: Four on four off shift pattern, 7am to 7pm

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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