Our client, a globally recognised software company, is seeking a quick learning Technical Support Engineer with the ability to work independently within a small team. This is an exciting opportunity to work with cutting-edge technology, providing technical support to a diverse range of international clients.
As a Technical Support Engineer, you’ll play a crucial role in delivering exceptional client service. You’ll handle technical queries, troubleshoot issues, and provide analytical support for bespoke software. This is a fantastic chance to work for a company that values innovation and employee involvement.
Qualifications and Skills:
*Degree in Computer Science, Engineering, Petroleum Technology, or a related field.
*Strong technical troubleshooting and analytical abilities.
*Familiarity with SQL Server, SQL Server Management Studio, and PI databases.
*Excellent communication skills, both written and verbal.
Key Responsibilities:
*Act as the first point of contact for technical support, resolving client queries via email or online platforms.
*Analyse and troubleshoot issues related to software installations, upgrades, and migrations.
*Perform logfile analysis, including plugin logfile troubleshooting.
*Collaborate with international developers to resolve bugs and improve functionality.
*Contribute to technical documentation and license management.
Personal Attributes:
*A proactive and independent work ethic.
*Exceptional problem-solving skills.
*Ability to deliver results under tight deadlines.
*Quick learner with a passion for professional growth.
Specialist software training and mentoring provided.
This is a full-time, permanent position. You will be office based in Reigate Surrey, Monday to Friday for the initial probation period after which there will be the opportunity to work on a hybrid basis.
Annual salary range - £30,000 to £35,000