JOB TITLE: RETAIL MANAGER
DEPARTMENT: RETAIL BASED: BRISTOL RETAIL SHOWROOM
REPORTS TO: RETAIL MANAGER
An exciting opportunity has arisen for an outstanding Retail Manager to work in one of our client’s inspiring, design-led tile showrooms.
Their showrooms offer a wealth of ideas and their sales team are passionate about creating a fantastic shopping experience for all of their customers.
The focus is on combining expert knowledge with a friendly and welcoming approach as well as having a passion for helping people transform their homes with beautiful tiles.
They are looking for the right salesperson to join their team and manage the day-to-day running of the showroom, and the sales team and actively sell their extensive portfolio of premium tiles.
If you enjoy working in a busy, fast-paced environment and have excellent communication and interpersonal skills, this may be the right opportunity for you.
The ideal candidate will be a natural leader and brand advocate, able to successfully represent the core values of excellent customer service, as well as showcase experience and knowledge of tiles and interiors.
With a commitment to continual growth and development, now is an exciting time to join the team.
PURPOSE OF THE ROLE Part of the Retail Team, responsible for assisting the Manager in the day-to-day running of the showroom, and management of the sales team in addition to actively selling their extensive portfolio of premium tiles to both trade and retail customers.
MAIN RESPONSIBILITIES
Key holder - opening and closing the showroom.
Assisting the Retail Manager in the running of the showroom.
Managing, supervising and motivating staff.
Training and developing new and existing team members.
Monitoring and maintaining monthly sales targets.
Identifying areas in the product range where improvements are required.
Liaising with other departments where required.
Assisting with showroom paperwork.
Developing in-showroom displays.
Dealing with customer complaints.
Banking duties.
Serving and assisting customers - providing a high level of expertise and knowledge.
Generating new sales through local businesses.
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*Showroom security/health and safety.
*Stock replenishment.
*Maintaining up-to-date POS.
*Housekeeping.
*Continually learn about new products and ranges.
*Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
*Ensure compliance with all health and safety, quality, and human resource policies and procedures. These are the main functions of the job but the incumbent may be required to carry out other duties as may be reasonably required to meet the demands of the business.
PERSON SPECIFICATION To succeed in this role the person needs to:
*demonstrate excellent customer services skills
*be responsible
*be a team leader/motivator
*possess good communication/delegation skills
*have decisiveness
*be a problem solver
*be numerate
*be approachable, friendly, and polite
*be able to lift product
*demonstrate computer literacy
*be able to follow instructions without supervision
*be organised
*be knowledgeable in aspects of DIY (willing to learn technical aspects). Experience in the home improvement sector is desirable.
A full (ideally clean) driving licence would be an advantage. REMUNERATION AND BENEFITS On offer is a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover, and Medicash Healthcare Cashplan (including shopping, travel, and gym discounts). In addition, there is structured training and the potential for career progression within our growing dynamic company