A small friendly family business is seeking an experienced Customer Service/Sales Administrator.
Annual salary between £26K - £28K dependent upon experience. 
Working hours - Monday to Friday - 35 hours per week.
Your primary responsibility will be to deliver excellent customer service to all customers, ensuring their needs are met efficiently and effectively.
Key Duties and Responsibilities:
*Customer Service *Directly interact with customers in person, by phone, or email.
*Provide quotations on all products and services.
*Process orders promptly and accurately.
*Handle payments and maintain an up-to-date cashbook.
*Address customer queries and resolve complaints swiftly.
*Manage all email enquiries.

*Social Media *Oversee the business’s social media platforms.
*Respond to customer queries appropriately.
*Resolve any customer complaints quickly.

*Other Duties *Regularly file invoices.
*Perform any other duties within your capability as required.

Key Attributes, Qualifications, Qualities and Experience Required:
*Previous experience in customer service or sales.
*Strong attention to detail.
*Effective communication skills.
*Ability to empathise and connect with customers.
*A desire to help others and achieve conflict resolution.
If you feel you have the skills and experience for this role, then please apply online or contact Wendy on .